CRM - Customer Relationship Management

The concept of Customer Relationship Management (CRM) is simple: understand and deliver customer needs, and revenues will rise. It is true that for most companies, 80% of their business comes from 20% of their clients; meaning that it is critical that a business maintains its relationships with its existing clients. RingZero works with companies to execute CRM strategies that gather customer information (via world class web sites and applications that provide customer interaction); deploy targeted on-line marketing communications; generate new and existing customer purchases; increase customer loyalty; build brand awareness; drive web site visits; and acquire new customers.

Imagine being able to leverage the knowledge you already have about your customers. Having one system that runs every aspect of your sales effort, collating all your sales data, all your products, all of your client information and ensuring that everything is accessible through a single, easy-to-use interface.

The most important focus of your business should always be your customer. Knowing what they purchase, what they browse and the frequency they visit your business can help you create a friendlier environment, encouraging repeat customers. These statistics give you the perfect opportunity to reward your frequent customers with incentives, or to offer products to them before they're released.

RingZero CRM solution can detail everything you know about your customer, in an easy-to-use format, allowing you to use that data to improve your relationship.

Contact and Customer Management

To deliver top quality customer service and exceed your customer support performance goals, your personnel must have the most current and complete customer data at its fingertips. With RingZero CRM, you can make the most of every customer interaction, maximizing business opportunities and increasing customer satisfaction.

  • Account Management
  • Contact Management
  • Activity Management
  • Partner Management
  • Interaction History

Sales Force Management

RingZero CRM solutions provide your sales team with the tools they need to capitalize on opportunities. From initial contact through quote management and order processing, RingZero CRM allows you to track all of your critical customer data and related sales events.

  • Complete customer view
  • Opportunity management
  • Sales process management
  • Information sharing
  • Quote Management
  • Order Management
  • Territory Management
  • Sales literature
  • Lead routing and management
  • Sales Forecasting
  • Account and Activity Management
  • Lead Management
  • Competitor Analysis

Reporting and Analysis

RingZero CRM solutions offer complete reporting for in-depth analysis of your business processes. Presentation quality reports include pie charts, line graphs, bar charts, and tabular reports. The source data for any report can be easily copied to a spreadsheet for further manipulation.

  • Graphical Analysis and Reporting
  • Quotas
  • Workflow
  • Interactive Forecasting
  • Custom and Ad Hoc Reports
  • Fully customizable reports for all modules
  • Sales pipeline analysis by sales stage
  • Monthly Sales pipeline analysis
  • Sales opportunities by lead source

Security Management

  • Manage user profiles and field level access
  • Create team roles within your organization structure
  • Control access to modules according to the user's role
  • Archive the login history of each user for better auditing

Integration and Customization

  • Integrates with Microsoft Outlook
  • Integrates with Microsoft Office
  • Integrates with Thunderbird/Mozilla email client
  • Customize all modules according to your business requirements
  • Customize so that modules not relevant to sales process are excluded
  • Change the look and feel of the user interface

Marketing Automation

  • Campaign Management
  • Email Management
  • List Management
  • Outbound Call Management
  • Campaign Tracking
  • Campaign Reporting
  • Microsoft Outlook and Web access
  • Manage mailing lists
  • Execute HTML based mass email campaigns
  • Send mass emails to the contacts and other users
  • Correspondence and mail merge

Customer Care Automation

  • Case management
  • Complete view of accounts and customer information
  • Automated routing and queuing
  • Searchable knowledgebase
  • Service contracts
  • Auto-response email
  • Email management
  • Manage trouble tickets end-to-end
  • Notify status of trouble tickets to the customers
  • Easily create frequently asked questions
  • Integrated Customer Self Service Portal with Help Desk
  • Statistic analysis of trouble tickets for better ticket management

System Requirements

Hardware X486 with 1 GB RAM or Higher with a minimum of 10 GB disk space
Operating Systems Windows NT/2000/XP/VISTA/7 ,RedHat ,Debian ,SuSe ,Mandrake ,Fedora ,Ubuntu
Software Internet Explorer ,Mozilla Firefox ,Opera ,Safari